Privacy Policy

This Privacy Policy explains how your personal data is collected and used when you use the Complete ACL App.

1. Information We Collect

We collect personal information including:

• Identity Data: Name, email address, account details
• Subscription Data: Payment information and subscription status
• Progress Data: Exercise progression, rehab level, and achievements
• Health Data (limited): Surgery type (where provided), ROM measurements, circumference, and pain scores
• Activity Data: Steps, hydration, sleep, and running logs

2. How We Use Your Data

Your data is used to:

• Provide access to the app and deliver programme content
• Manage your subscription and payments
• Track your progress and personalise your rehab experience
• Improve the app experience and develop new features
• Send important updates and notifications (with your consent)

3. Medical Disclaimer

We do not provide medical services or store detailed medical records. The app is a rehabilitation guidance tool. Always consult your surgeon, physiotherapist, or healthcare professional before performing any exercises or making decisions about your recovery.

4. Data Sharing

We use secure third-party providers to operate the app:

• Payment Processors: NMI and Stripe for subscription payments
• Hosting Services: AWS for secure data storage
• Analytics: Basic usage tracking to improve the app

We do not sell your personal data.

5. Data Retention

Your data is stored securely and retained only for as long as necessary to provide the service and meet legal obligations. You may request deletion of your data at any time.

6. Your Rights (GDPR)

You have the right to:

• Access – Request a copy of your data
• Rectify – Correct inaccurate or incomplete data
• Erasure – Request deletion of your data
• Restrict – Limit how your data is processed
• Portability – Export your data in a usable format
• Withdraw Consent – Opt out of marketing communications

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption at rest and in transit, access controls, and regular security reviews.

8. Contact Us

For any data-related queries, questions about this policy, or to exercise your rights, please contact us:

📧 support@completeacl.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the app. Continued use of the app constitutes acceptance of the updated policy.